'Your store had to refund [me] $10,000': Customer gets back at power-tripping manager's nonsense policy

Ben Weiss • Writer and Editor

Jan 12, 2024 2:00 PM EST

Stores with ridiculous policies are practically begging for drama. The only thing worse in a retail conflict than an entitled customer is a manager on a power trip. Most of the time when you find yourself in a situation like this, you roll your eyes and accept the bogus policy, but every once in a while, you just cannot bring yourself to go along with such nonsense. That's when these managers need to be careful because this is perhaps the only time when irate customers are justified in trying to make things difficult to prove their point. Now, nine times out of ten, we at FAIL Blog support the retail workers in these customer service horror stories, but here's one case when the customer actually was right.

This thread was posted to Reddit's r/pettyrevenge subreddit by u/Ia_ja, who walked into a wine store at the same time as a total stranger. This led the manager to believe that they were a party, so when OP went to check out long after the stranger left the store, the manager insisted that OP bring the stranger back inside so their ID could be checked. Even after OP tried to clear up the misunderstanding, the manager was insistent. So OP couldn't make the purchase and went home to devise a plan for some well-deserved petty revenge.

Keep scrolling below to find out how the manager ended up having to refund OP $10,000 for a new order. When you're done, check out this post about some more bogus HOA fines.

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